Refund policy

Returns are accepted for store credit only. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. To submit requests, the customer needs to sign in to their customer account. Click the profile icon in the store's menu and then request a return. We’ll do our best to accommodate based on availability.

1. Sign in to your account:
   1. In the "Email" field, enter your email address, and then click "Continue".
   2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
   3. Go back to the online store, and then enter the six-digit verification code.
2. Click "Request return" for the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Submit "Request return".

If your return request is approved you will receive an email with instructions. After the product is returned, you will receive a store credit for the item(s) value(s), which is valid for one year from the issue date. 

You can always contact us for any return question at team@manasatelier.com. 

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as custom products (special orders or personalized items), final sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.